The Not Connected message is usually coupled with another message, which will provide more information as to the reason you cannot connect. These are listed below.
"Connect Failed"
This message will usually appear if there is a firewall or proxy server on your PC/network blocking either the Bourse program (bda6.exe) or the port that we use to send data (8372).
"Hostname Resolution Failed"
This message will usually appear if there is an issue with your Internet connection/Internet Service Provider or Firewall.
"Access Denied"
This message will usually appear when a username or password has been entered incorrectly. It may also appear if your Bourse account is already logged into The Bourse software on another PC.
How can I configure my firewall to allow the Bourse to connect?
Detailed step-by-step instructions for the most common firewalls can be found here:
To include the new features of current price and volume on your chart, you will need to follow these steps.
Close a chart
Reopen the chart and check for the current price and volume boxes on the Y Axis.
Replicate for each chart in your layout.
Why am I missing today's data on my chart?
If the market has opened, the most likely reason that you are not getting the current day's data is because you are not logged into the Bourse (See: Connection)
Why do my charts only go up to a certain date?
There can be a few reasons for this. The stock may not have traded since the last date on your chart. Also, your time and date settings on your PC may be incorrect which will affect the chart.
There appear to be gaps in my charts - what should I do?
If there are gaps in a particular chart, close the chart then click on the Chart menu and select the Data Maintenance submenu, then select Clear Daily Code. In the window that appears, enter the symbol for the particular security that has a gap in the data, and then click OK. You will now need to re-request the chart data for that security. If this does not fix the problem, call our friendly Customer Care Team on 1300 363 766.
When I bring up a chart, none of the chart axis labels appear. That is, there are no prices showing.
This can occur if you have modified your chart colour settings. For example, if you have changed the background of the chart to white you need to ensure that the foreground element for the label colour is set to black (or some other colour that will show up against a white background. Instructions for modifying colour settings can be found in the software help.)
General Maintenance
How to save a watchlist
Shut down the The Bourse.
Right click on The Bourse icon on your desktop. In the menu, left click on Properties.
In The Bourse Properties window, left click on the Find Target button
(Open File Containing for Vista customers).
This will open TheBourse6 folder. Here, open the Bin folder.
Rename any watchlist file you would like to keep, e.g. v6.8.3_SAMPLE_TOP100.wcl. All watchlist files must end in .wcl
Rename any indicator style file you would like to keep e.g. v6.8.3_Volume.sty. All indicator style files must end in .sty
Options
Why are the current months contracts not appearing on my options screen?
On the day of expiry, the current options contracts will move to the bottom of the options list.
What do I do if I have contracts/series missing from my options page?
You will need to run the Options Fix patch that is available here.
